1.1 Return Qualifications. Diono will only accept return of a Product if: (a) returned by the original retail purchaser of such Product (collectively, Purchasers); (b) the Purchaser provides the Product’s proof of purchase; (c) the Product is returned directly to Diono; (d) the returned Product arrives at Diono in a new and unused condition, and in its original packaging; and (e) the Product is received by Diono within 30 days of its original purchase. Diono does not accept any Product returns: (i) from any third party; and/or (ii) for an assembled Product unless found to be damaged or defective at Diono’s sole discretion (please refer to Diono’s Warranty Policy for further information). Diono recommends that Purchasers retain all communications they receive regarding their Product purchases and shipments as they may contain important information necessary to process a Product return.
1.2 Return Shipping. Purchasers are responsible for the cost of shipping any Product returns. All Product return shipments must be shipped freight or via mail pre-paid. Diono recommends that Purchasers use a package delivery carrier for their Product returns that provides order tracking to monitor and ensure proper shipment of Product returns. Diono accepts no responsibility for any Product lost or stolen in return transit. A Product will be considered accepted for return within 30 days of Diono’s receipt of such return shipment. Shipping cost is the responsibility of the customer and will be charged on any non-defective items.
1.3 Return Credit. Should a Purchaser’s Product return meet the requirements detailed in this Policy, Diono will refund to Purchaser the Product purchase price plus any applicable sales tax within 7 business days of Diono’s receipt of such Product return. A refund will be issued once the item has been returned and inspected to make sure it is complete and must be in "Like New," “Original,” and/or “Unused” condition with all original packaging and tags still attached. Any items returned damaged, visibly used, or outside of the return window will incur a "Restocking Fee" charge of up to 50% of the original purchase price. No refund will be given on items that will need to be Destroyed and Disposed of due to Compliance Regulations. Product shipping costs for returns are non-refundable. To check the status of a returned Product, Purchasers are recommended to contact Diono’s Customer Support as provided in Section 5 of this Policy.
