1.1 Return Qualifications.
Diono will only accept return of a Product if: (a) returned by the original retail purchaser of such Product (collectively, Purchasers); (b) the Purchaser provides the Product’s proof of purchase; (c) the Product is returned directly to Diono; (d) the returned Product arrives at Diono in a new and unused condition, and in its original packaging; and (e) the Product is received by Diono within 30 days of its original purchase. Diono does not accept any Product returns: (i) from any third party; and/or (ii) for an assembled Product unless found to be damaged or defective at Diono’s sole discretion (please refer to Diono’s Warranty Policy for further information). Diono recommends that Purchasers retain all communications they receive regarding their Product purchases and shipments as it may contain important information necessary to process a Product return.
1.2 Return Shipping.
Purchasers are responsible for the cost of shipping any Product returns. All Product return shipments must be shipped freight or via mail pre-paid. Diono recommends that Purchasers use a package delivery carrier for their Product returns that provides order tracking to monitor and ensure proper shipment of Product returns. Diono accepts no responsibility for any Product lost or stolen in return transit. A Product will be considered accepted for return within 30 days of Diono’s receipt of such return shipment.
1.3 Return Credit. Should a Purchaser’s Product return meet the requirements detailed in this Policy, Diono will refund to Purchaser the Product purchase price plus any applicable sales tax within [insert amount of days] of Diono’s receipt of such Product return. Product shipping costs for returns are non-refundable. To check the status of a retuned Product, Purchasers are recommended to contact Diono’s Customer Support as provided in Section 5 of this Policy.
